Important! Enable the "Automated top-ups" option - this is required for the payment to process
Important! Do not complete the payment until support confirms you can proceed
Contact support:
Click on the chat icon in the bottom right corner of the screen
Choose your preferred contact method: "Chat" or "Email"
Send this message: "Hello! I'm a participant in the hackathon https://lablab.ai/event/execute-ai-genesis, here is my promo code: [PROMO CODE], please activate my account."
Complete activation:
Wait for a response from the support team
Follow their instructions: reload the page and repeat the plan selection steps
After activating the promo code, the Startup plan will be available for free (despite showing a cost)
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